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Session 6 - Regulation Management Organization IT Systems

   
 

Special report Session 6

 

 

0007 

Restructuring and Regulation Impact on Electricity Distribution Activity in Jordan
Reem Hamdan, Electricity Distribution CO. (Jordan)  

0010 

An Electricity Supplier's Obligations Connected with the Romanian Market Under the Electricity Market Liberalisation
Stanescu Valentina, SC DFEE ELECTRICA OLTENIA SA - SUCURSALA PITESTI (Romania)  

0016 

Organisational Solution with it Systems Tools Assets Management Focusing Reduction of Costs and Workers Skills Development (Project Psoa...)
Teresa Jorge, EDP-Distribuição (Portugal); Oliveira Farinha, EDP-Distribuição (Portugal); Ana Veiga, EDP-Distribuição (Portugal)  

0018 

Benchmarking Comparative Analysis Used for Estimation of Effects of Management in Processes of the Distribution of Electrical Energy in Energy Companies.
Jerzy Szkutnik, Czestochowa University of Technology (Poland)  

0019 

The Benchmarking Evaluation of the Customer Satisfaction in the Energy Distribution Company
Jerzy Szkutnik, Czestochowa University of Technology (Poland); Adam Witek Szkutnik, Czestochowa University of Technology (Poland)  

0026 

Rule-Making Project on Low and Medium Electricity Quality No Paper available
Gilles Rat, STEEGB (France); Jean-Marc Kahan, STEEGB (France); Etienne Dragin, STEEGB (France)  

0065 

Implementing and Certifying A State of the Art Asset Management Approach - Practical Experiences
J.G. (Han) Slootweg, Essent Netwerk B.V. (Netherlands); Gabriel J.M.B. Clemens, Essent Netwerk B.V. (Netherlands)  

0072 

Integrated Design and Contract Management Application System
Massimo Bartolucci, Enel SpA (Italy); Maurizio Mazzotti, Enel SpA (Italy); Emilio Ricci, Enel SpA (Italy)  

0076 

Use of System Charges Methodology and Norm Model for Distribution System Including DER
Jacques Deuse, Tractebel Engineering (Belgium); Sébastien Grenard, Tractebel Engineering (Belgium); Daniele Benintendi, FEEM (Italy); Per Agrell, FEEM (Italy); Peter Bogetoft, FEEM (Italy)  

0128 

Quantifying the Significance of Elements from Electric Grids Within the Romanian Power System - A Useful Tool in the Decision-Making Process
Ciprian Diaconu, National Power Grid Company"Transelectrica"-S.A. (Romania); Christiana Barbulescu, National Power Grid Company"Transelectrica"-S.A. (Romania)  

0146 

Incorporating Quality of Service in Productivity Measurement: with Application to French Electricity Distribution Operators No Paper available
Coelli Tim, University of Queensland (Australia); Perelman Sergio, University of Liège (Belgium); Plagnet Marie-Anne, EDF R&D (France); Romano Elliot, EDF R&D (France); Crespo Helene, EDF Réseau Distribution (France); Bres Gabriel, EDF Réseau Distribution (France)  

0160 

Replacement of the Ageing Asset Base - the Challenge to Regulators
John Douglas, PB Power (United Kingdom)  

0181 

Intelligent System for Detection of Abnormalities and Probable Fraud By Metered Customers
Abdul Rahim Ahmad, Universiti Tenaga Nasional (Malaysia); Abdul Malik Mohamad, Tenaga Nasional Research (Malaysia); Fariq Izwan Ismail, Universiti Tenaga Nasional (Malaysia); Fadhilah Abdul Razak, Universiti Tenaga Nasional (Malaysia)  

0182 

Team Spirit Development: An Intelligent Way for an Effective Human Resources Management
Nicoleta Topoleanu, Electrica Transilvania Sud Subsidiary (Romania)  

0186 

Attenuation and Noise Level - Potential Problems with Communication Via the Power Grid
Sarah Rönberg, Luleå University of Technology (Sweden); Martin Lundmark, Luleå University of Technology (Sweden); Mats Wahlberg, Skellefteå Kraft (Sweden); Markus Andersson, Luleå University of Technology (Sweden); Anders Larsson, Luleå University of Technology (Sweden); Math Bollen, STRI AB (Sweden)  

0192 

A Tool to Analyse the Regulatory Incentives on A Distribution Network Operator At A Project Level
Rita Shaw, United Utilities Plc (United Kingdom); Mike Attree, United Utilities Plc (United Kingdom); Mike Haniak, United Utilities Plc (United Kingdom); Mike Kay, United Utilities Plc (United Kingdom); Tim Jackson, University of Surrey (United Kingdom)  

0206 

Benefits of Long-Run Incremental Cost Pricing for Distribution Network Charges
Furong Li, University of Bath (United Kingdom); David Tolley, DLT (United Kingdom)  

0208 

Benchmarking As A Tool for Process Improvement
Raúl Aguilar, PA Consulting (Argentina); Guillermo Mininno, PA Consulting (Argentina)  

0213 

Auctioning 'Loss Reductions' in the Electricity Markets
Anthony Walsh, Student at QUT (Australia)  

0266 

The Brazilian Free Market of Electric Energy Problems Related to the Transition from the Captive Market
Moacyr Trindade De Oliveira Andrade, CSPE - PUBLIC ENERGY COMMISSION OF SÃO PAULO STATE (Brazil); Edna Lopes Ramalho, CAMPINAS STATE UNIVERSITY - UNICAMP (Brazil); Fernando Amaral De Almeida Prado Jr, SÃO PAULO UNIVERSITY - USP (Brazil)  

0269 

Regulation and the Commercial Loss Processes in the Brazilian Electric Sector
Moacyr Trindade De Oliveira Andrade, CSPE - PUBLIC ENERGY COMMISSION OF SÃO APULO STATE (Brazil); Edna Lopes Ramalho, UNICAMP - CAMPINAS STATE UNIVERSITY (Brazil); Aderbal Arruda Penteado Jr, CSPE - PUBLIC ENERGY COMMISSION OF SÃO APULO STATE (Brazil)  

0291 

Abnormalities and Fraud Electric Meter Detection Using Hybrid Support Vector Machine and Modified Genetic Algorithm
Pok Hooi Loong, University Tenaga Nasional (Malaysia); Yap Keem Siah, University Tenaga Nasional (Malaysia); Ir. Zahrul Faizi Bin Hussein, University Tenaga Nasional (Malaysia); Amir Hisham Bin Hashim, University Tenaga Nasional (Malaysia); Izham Bin Zainal Abidin, University Tenaga Nasional (Malaysia); Tuan Haji Ir. Abdul Malik Bin Mohamad, Tenaga Nasional Berhad Research (Malaysia)  

0296 

Efficiency Analysis on Electricity Distribution Companies : A Pragmatic and Meaningful Approach to Determine the True Cost Drivers of Utilities
Crespo Helene, EDF Réseau Distribution (France); Bres Gabriel, EDF Réseau Distribution (France); Chanel Philippe, Adequations (France)  

0316 

The Making Capital Investments Program Logistic Procedure in Electricity Distribution Companies
Sergey Barykin, Petersburg Power Engineering Institute of Professional Development (Russia)  

0318 

Optimization of Planning Repair Services for Power Lines
Sergey Chekmaryov, Petersburg Power Engineering Institute of Professional Development (Russia)  

0319 

Analysis and Evaluation of the Consequences of Poor Quality Power Supply of Consumers
Evgeny Kuznetsov, Petersburg Power Engineering Institute of Professional Development (Russia)  

0320 

The Problem of Efficiency of Servicing Power Systems
Victor Shalanda, Petersburg Power Engineering Institute of Professional Development (Russia)  

0324 

Fixing Prices for Energy Distribution Services Separately from Energy Supply Prices
Pavel Shevkoplyasov, Petersburg Power Engineering Institute of Professional Development (Russia)  

0336 

Improved Incremental Cost Related Pricing Model for Use-Of-System Pricing
Victor Levi, United Utilities (United Kingdom); Mike Attree, United Utilities (United Kingdom); Simon Brooke, United Utilities (United Kingdom); Mike Boxall, United Utilities (United Kingdom)  

0343 

Smart Metering Requires Smart Regulation
Timo Riess, Energie Control GmbH (Austria); Günter Pauritsch, Energie Control GmbH (Austria); Helmut Sprongl, Energie Control GmbH (Austria)  

0353 

The Evolution of the Regulatory Framework of the Energy Market in Romania
Laurentia Predescu, Romanian Energy Regulatory Authority (Romania); Adrian Predescu, Romanian Energy Regulatory Authority (Romania)  

0356 

Promoting Innovation in Liberalised Electricity Markets
Cliff Walton, Cre8 Innovation Solutions Ltd (United Kingdom); Gareth Evans, OFGEM (United Kingdom)  

0359 

Approach to the Technical Losses Calculation
Lujan Ruiz Díaz, Edenor S.A. (Argentina)  

0364 

Fraud Detection System Based on Fuzzy Techniques No Paper available
Eduardo W. Dos Angelos, Federal University of Maranhão (Brazil); Osvaldo R. Saavedra, Federal University of Maranhão (Brazil); José E. O. Pessanha, Federal University of Maranhão (Brazil)  

0380 

Distribution Network Operator Regulation - A Task-Oriented Approach
Kjell Sand, SINTEF Energy Research (Norway); Kjetil Storset, Skagerak Nett (Norway); Dag Eirik Nordgård, SINTEF Energy Research (Norway); Knut Samdal, SINTEF Energy Research (Norway)  

0390 

The Long-Term Mechanism of Power Demand Side Management (DSM) in China
Jun Shi, South Shanghai Power Supply CO. of SMEPC (China); Yao Wang, South Shanghai Power Supply CO. of SMEPC (China)  

0391 

Benchmarking Danish Network Operators on Quality of Supply
Morten Møller Jensen, DEFU (Denmark)  

0396 

Remote Meter Reading of Residential Customers, Quality Assurance of the Metering Data
Henrik Weldingh, DEFU (Denmark)  

0400 

Unbundling of the Public Enterprise "Electric Power Industry of Serbia" with the Emphasis on the Role of the Electricity Trade Department
Ivan Jankovic, Electric Power Industry of Serbia (Serbia Montenegro); Mladen Apostolovic, Electric Power Industry of Serbia (Serbia Montenegro)  

0401 

Incentives and Obstacles of Implementing Efficiency Benchmarking in Economic Regulation
Samuli Honkapuro, Lappeenranta University of Technology (Finland); Satu Viljainen, Lappeenranta University of Technology (Finland); Jarmo Partanen, Lappeenranta University of Technology (Finland)  

0418 

Independence Plan of Distribution Companies "The New Apporach in Electrical Industry in Iran"
Rasoul Khalili, science@industry university (Iran); Masoud Mehri, science@industry university (Iran)  

0423 

GIS Enhances Electric Utility Customer Care
William Meehan, ESRI (United States)  

0424 

Behavioural Performance Modeling for Electricity Distribution Companies
Mohamed Elsobki (Jr.), Cairo University (Egypt); Mohamed Abdel-Rahman, Cairo University (Egypt)  

0434 

ENARD:- International Action in Electricity Networks R&D
John Baker, EA Technology (United Kingdom); Ronnie Belmans, Katholieke Universiteit Leuven (Belgium); Stig Goethe, Power Circle (Sweden)  

0437 

Regulation of Smart Meters and Amm Systems in Italy
Ferruccio Villa, Autorità per l'energia elettrica e il gas (Italy)  

0448 

Large Roll-Out Project: Metering Data Operation
Enrique Ramos Martínez, Telvent (Spain)  

0476 

Economic Charging Method for Electricity Distribution Networks
Nigel Turvey, Western Power Distribution (United Kingdom); Nigel Lloyd, Western Power Distribution (United Kingdom); Simon Yeo, Western Power Distribution (United Kingdom)  

0484 

Research on the Regulation of China's Power Industry Marketization
Pingkang Zhang, Shaanxi Electric Power Company (China); Pengxiang Bi, Northwest Electric Power Staff Training Cente (China); Qing Jin, Northwest Electric Power Staff Training Cente (China)  

0487 

An Approach to Short Term Load Forecasting Using Market Price Signal
Madanmohan Tripathi, DOEACC Gorakhpur (India); Srinivas Singh, IIT Kanpur (India); Krishnagopal Upadhyay, M. M. M. Engineering College Gorakhpur (India)  

0493 

A Risk Based Approach to Distribution System Asset Management and A Survey of Perceived Risk Exposure Among Distribution Companies
Dag Eirik Nordgård, SINTEF Energy Research (Norway); Oddbjørn Gjerde, SINTEF Energy Research (Norway); Kjell Sand, SINTEF Energy Research (Norway); Maria Daniela Catrinu, SINTEF Energy Research (Norway); Jukka Lassila, Lappenranta University (Finland); Jarmo Partanen, Lappenranta University (Finland); Sylvie Bonnoit, EdF R&D (France); Jean Aupied, EdF R&D (France)  

0499 

The Norwegian Power Industry's Reputation in A Deregulated Market
Eva Fosby Livgard, TNS Gallup (Norway)  

0549 

Infrastructure, Security and Society - Energy Perspective
Antti Silvast, University of Helsinki (Finland)  

0560 

Using Advanced Amr System in Low Voltage Distribution Network Management
Pertti Järventausta, Tampere University of Technology (Finland); Antti Mäkinen, Tampere University of Technology (Finland); Kimmo Kivikko, Tampere University of Technology (Finland); Pekka Verho, Tampere University of Technology (Finland); Matti Kärenlampi, ABB Oy (Finland); Timo Chrons, Aidon Oy (Finland); Seppo Vehviläinen, MX Electrix Oy (Finland); Petri Trygg, PowerQ Oy (Finland); Aimo Rinta-Opas, Koillis-Satakunnan Sähkö Oy (Finland)  

0580 

Comparison of Life-Cycle Costs of Energy Metering Processes
Petri Trygg, TUT/ instituion of Power Engineering (Finland); Harri Kulmala, VTT (Finland); Pertti Järventausta, TUT/ instituion of Power Engineering (Finland)  

0589 

Knowledge Transfer and A Decision-Making Simulator for the European Deregulated Electricity Market
Gerd Solem, SINTEF Energy Research (Norway); Ivan Androcec, Hrvatska elektroprivreda d.d. (Croatia); Slavko Krajcar, University of Zagreb (Croatia); Klaus Livik, Powel ASA (Norway)  

0596 

Implementation of Ethernet in MV/LV Transformer Stations
David Gerbec, Iskra Sistemi (Slovenia); Jurij Curk, Iskra Sistemi (Slovenia); Edvard Košnjek, Elektro Gorenjska (Slovenia); Janez Smukavec, Elektro Gorenjska (Slovenia)  

0599 

Societies' Reactions to Large Disturbances
Kaisa Tahvanainen, Lappeenranta University of Technology (Finland); Satu Viljainen, Lappeenranta University of Technology (Finland); Jarmo Partanen, Lappeenranta University of Technology (Finland)  

0601 

Does Outsourcing Matter? Use of Technology and Procedures to Enhance Data Quality in NIS
Hans Torvatn, SINTEF Technology and Society (Norway); Tove Håpnes, SINTEF Technology and Society (Norway); Kari Skarholt, SINTEF Technology and Society (Norway); Arnt Ove Eggen, SINTEf Energy research (Norway); Pål Næsje, SINTEF Technology and Society (Norway)  

0608 

Using Interoperability Standards Ease Design and Automated Deployment of Business Processes Like Customer-Switching
Cyril Effantin, EDF R&D (France); Jean Luc Sanson, EDF R&D (France); Sylvie Mallet, EDF R&D (France)  

0609 

The Impacts of Recent Amendments of Electricity Market Legislation on Electricity Distribution Business - Case Finland
Satu Viljainen, LAPPEENRANTA UNIVERSITY OF TECHNOLOGY (Finland); Kaisa Tahvanainen, LAPPEENRANTA UNIVERSITY OF TECHNOLOGY (Finland); Jarmo Partanen, LAPPEENRANTA UNIVERSITY OF TECHNOLOGY (Finland)  

0617 

Special Services That Are Not Remunerated in Rates
Sebastian Soto, Edelap (Argentina)  

0620 

Market Based Demand Response. End User Involvement End Technology Experiences from Norwegian Pilots
Ove S. Grande, SINTEF Energy Research (Norway); Ingeborg Graabak, SINTEF Energy Research (Norway); Inge Vognild, Statnett SF (Norway); Audun H. Wilberg, Norwegian Electricity Industry Association (EBL) (Norway)  

0632 

Regaining Customer Confidence
Kalle Karlsson, Swedenergy (Sweden)  

0634 

Distribution Repayment Regulation Analysis in Several Power Markets Deregulated
Rodrigo Ramirez, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Joan Bergas, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Hector Rivas, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Andreas Sumper, TECHNICAL UNIVERSITY OF CATALONIA (Spain); Roberto Villafáfila, TECHNICAL UNIVERSITY OF CATALONIA (Spain)  

0653 

Smart Grid and Automatic Meter Management: Dream Or Reality?
Claude Thürler, Groupe E (Switzerland)  

0664 

A Sensitivity Study of the Swedish Network Performance Assessment Model Investigating Effects of Changes in Input Data
Carl Johan Wallnerström, KTH Electrical Engineering (Sweden); Lina Bertling, KTH Electrical Engineering (Sweden)  

0677 

A Comparative Study of Regulation Policies for Interruption of Supply of Electrical Distribution Systems in Sweden and Uk
Johan Setréus, KTH Electrical Engineering (Sweden); Carl Johan Wallnerström, KTH Electrical Engineering (Sweden); Lina Bertling, KTH Electrical Engineering (Sweden)  

0685 

Powerline Carrier - the Basis for Advanced Metering
Thomas Schaub, LANDIS+GYR (Switzerland)  

0701 

Electricity Sector Evolution and Power Quality Regulation - the Portuguese Experience
Amanda Falcão, ERSE (Portugal); Hélder Milheiras, ERSE (Portugal); Jorge Esteves, ERSE (Portugal); Maria José Clara, ERSE (Portugal)  

0711 

Advanced Management Technologies for Distribution Planning and Operation - A Portuguese-Brazilian Cooperation Project
Francisco Mira, EDP Distribuicao (Portugal); Luisa Jorge, EDP Distribuicao (Portugal); Carlos Santos, EDP Distribuicao (Portugal); Bruno Matos, EDP Distribuicao (Portugal); Tiago Rojao, EDP Distribuicao (Portugal); Neves Bento, Energias do Brasil (Brazil); Pedro Angelo, Energias do Brasil (Brazil); Francisco Paim, Energias do Brasil (Brazil); Luis Ferreira, Inst Superior Tecnico (Portugal); Pedro Carvalho, Inst Superior Tecnico (Portugal); Filipe Silva, Inst Optim Aplicada (Portugal)  

0717 

Comparison Between Long-Run Incremental Cost Pricing and Investment Cost-Related Pricing for Electricity Distribution Network
Hui Yi Heng, University of Bath (United Kingdom); Ji Wang, University of Bath (United Kingdom); Furong Li, University of Bath (United Kingdom)  

0730 

Pm@Siemens: the Program, the Methodology and Culture Expansion of Project Management
André Luiz Pereira De Oliveira, SIEMENS Ltda. (Brazil); Leandro Alves Patah, SIEMENS Ltda. (Brazil); Elizete Chang Tsun Chen, SIEMENS Ltda. (Brazil)  

0740 

Good Practice Asset Risk Management: A Regulator's Tale
Donald Leigh Williams, Ofgem (United Kingdom); Imran Jami, Ofgem (United Kingdom); Steven Argent, Ofgem (United Kingdom)  

0752 

Evaluating Device Management Capabilities in Large Scale Amr Installations Using Evidential Reasoning
Lars Nordström, KTH (Sweden); Jevgenij Tsoi, KTH (Sweden)  

0753 

Use of Evidential Reasoning in Assessment of Information Security Levels in Amr System Installations
Lars Nordström, KTH (Sweden); Svante Rohlin, KTH (Sweden)  

0781 

Load Pattern Classification and Profiling for A Large Supply Company
Dan Apetrei, Electrica SA (Romania); Ion Lungu, Electrica SA (Romania); Florentin Batrinu, Politecnico di Torino (Italy); Gianfranco Chicco, Politecnico di Torino (Italy); Radu Porumb, Universitatea Politehnica din Bucuresti (Romania); Petru Postolache, Universitatea Politehnica din Bucuresti (Romania)  

0790 

Lrmc Pricing Based on Mw+Mvar-Miles Methodology in Open Access Distribution Network
Ji Wang, University of Bath (United Kingdom); Furong Li, University of Bath (United Kingdom)  

0795 

Performance Measurement of A Retail Electric Utility During A Transition Period: A Case in Thailand
Thongchai Meenual, Provincial Electricity Authority (PEA) (Thailand)  

0798 

Organisational Learning Programme of A Large Retail Electric Utility in Thailand
Thongchai Meenual, Provincial Electricity Authority (PEA) (Thailand); Erik J. De Bruijn, The University of Twente (Netherlands)  

0803 

Restructuring Organizational Structure in Distribution Companies in Serbia Under Electrical Industry of Serbia According to Market Rules No Paper available
Dragoslav Cicovic, Elctric Power Industry of Serbia (Serbia Montenegro)  

0808 

New Training Programs in Power Engineering Using Vrml Visualization Methods
Angel N. Angelov, Otto-von-Guericke-University (Germany); Tomasz Smieja, Otto-von-Guericke-University (Germany); Zbigniew Styczynski, Otto-von-Guericke-University (Germany)  

0819 

Competitive Intelligence for Power Market Monitoring
Rubén Darío Cruz Rodríguez, Universidad Industrial de Santander (Colombia); Sandra Pinzón Rodríguez, Universidad Industrial de Santander (Colombia); Gilberto Carrillo Caicedo, Universidad Industrial de Santander (Colombia)  

0835 

New Technologies in Metering for Open Networks
Brian Kingham, Schneider Electric (Canada)  

0838 

KVAH Based Tariff
Hosein Arghavani, tehran electric power distribution co. (Iran); Alireza Haddadi, tehran electric power distribution co. (Iran); Mirfattah Fattah Gharahbagh, tehran regional electric co. (Iran)  

0841 

Electricity Power Unbalance Consumption Tariff No Paper available
Hossein Arghavani, tehrah electric power distribution co. (Iran)  

0842 

Demand Management to Reduce Thermal Loads to Transformers and Voltage Level Problems
Nelson Jesus, AES Sul (Brazil); Hermes Oliveira, AES Sul (Brazil); Nelcy Almeida, AES Sul (Brazil)  

0845 

Management of the ENEL Telegestore Project Under Quality Guarantee, from the Design to the Operation. No Paper available
Francesco Marini, ENEL Distribuzione S.p.A. (Italy); Diego Tardivo, ENEL Distribuzione S.p.A. (Italy)  

0864 

Monitoring Electricity Markets Trough Regulation Using Idef0 Language.
Jorge Alberto Felizzola Cruz, Universidad Industrial de Santander (UIS) (Colombia); Gilberto Carrillo Caicedo, Universidad Industrial de Santander (UIS) (Colombia); Rubén Darío Cruz Rodriguez, Universidad Industrial de Santander (UIS) (Colombia)  

0871 

The Use of AMR System for the Purpose of Measure and Separate the Parts of Distribution Networks Losses
Saeed Mousavi, * Lorestan Province Electric Power Distribution Company (Iran); Mohammad Rahman Pouri, * Lorestan Province Electric Power Distribution Company (Iran); Bahman Tavan, * Lorestan Province Electric Power Distribution Company (Iran)  

0891 

New Zealand's Power Sector Regulatory Environment - An Update
Jeffrey Wilson, Wilson Cook & Co Limited (New Zealand)  

0902 

Grid Operation in the Contrary Regulation Challenge of Cost Reduction and Supply Quality
Catharina Friedrich, RWE Rhein-Ruhr Netzservice (Germany); Adolf Schweer, RWE Rhein-Ruhr Netzservice (Germany); Stefan Küppers, RWE Rhein-Ruhr Netzservice (Germany); Michael Guarisco, Institute for Operations Research (Switzerland)  

0904 

Cmms for Power Supply
Srdjan Dragojlovic, Elektrosrbija (Serbia Montenegro); Momcilo Vujicic, Technical Faculty (Serbia Montenegro); Olivera Milenkovic, Elektrosrbija (Serbia Montenegro)  

0905 

Daily Offer Calculations Based on Structured Purchasing
Ingrid Heinrich, Engineering Consultancy Load and Energy Management lemLeipzig (Germany); Bernhard Moldhäufel, Stadtwerke Bad Kreuznach GmbH (Germany); Andreas Schmidt, Engineering Consultancy Load and Energy Management lemLeipzig (Germany); Harald Heinrich, Engineering Consultancy Load and Energy Management lemLeipzig (Germany); Jörg Dietrich, Stadtwerke Bad Kreuznach GmbH (Germany); Frank Weber, Stadtwerke Bad Kreuznach GmbH (Germany)  

0906 

International Trends in Metered Data Exchange and Practical Experience
Peter Bauhofer, A&B (Austria)  

0911 

Commercial Quality: Customer Focus and Improved Customer Communication
Jenny Edfast, Vattenfall Power Consultant (Sweden)  

0912 

Knowledge Management: A New Demand for Public Utilities of Electric Distribution Session
Graciela Misa, ADEERA (Argentina); Mario Cebreiro, DISTROCUYO (Argentina)  

 

 

 

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